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National Certificate Pulbic Administration: 50060

• Manage service delivery improvement and employ client service delivery techniques
• Manage and lead human resources in the workplace.
• Apply the principles of knowledge management to public sector administration
• Plan strategically to improve business performance
• Apply South African legislation and policy affecting public administration
• Apply the principles of risk management to manage risk situations in the public sector
• Design, formulate public sector policies and regulations

Public Management and Administration (National, Provincial and Local Goverment)

• Strategic and Operational Management (IDP's for Local Goverment)
• Finance Management for Non Financial managers (PFMA and MFMA)
• Supply Chain Management
• Policy Management and Implementation
• Batho Pele and customer service
• Service delivery improvement

Leadership and Management Development

• Project Management
  
• Knowledge Management
  
• Leadership Skills
  
• Diversity Management
  
• Change Management
  
• Creative thinking and Problem solving
  
• Junior Management Development Programme

Human Resource Courses

• Managing People for Results - Integrated Human Resource Management for line managers
  
• Conducting Staff Selection Interviews
  
• Performance Management
  
• Conducting a Disciplinary Hearing
  
• Mediation and Arbritation

Education, Training and Development Courses

• Facilitation Skills (Train-the Trainer)
  
• Assessor Training
  
• Skills Development Facilitation