Strategic & Operational Management


The qualifying learner is capable of:

  • Developing a strategy for the department/division
  • Developing action plans for the department/division
  • Implementing action plans
  • Reviewing action plans.


This program is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The programme is designed for managers as an introduction to Management Principles and the Strategic Process. Focus is placed on developing operational plans aligned with Strategic Objectives. The programme is experiential and outcomes-based.


Strategic management

  • Contextualising strategic management
  • Differentiating between strategic levels
  • Steps in strategic management process

Contextualising operational management principles

  • The principles of operational management system
  • Management Functions
    • Planning
    • Organising
    • Leading
    • Control

Implement operational plans and policies

  • The decision making process
  • Implement the total quality management model.


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