Performance Management

LEARNING OUTCOMES

Persons credited with this unit standard are able:

  • To set performance goals and measures;
  • To formulate development plans; and
  • To monitor and evaluate performance.

COURSE OUTLINE:

PERFORMANCE MANAGEMENT IN THE PUBLIC SECTOR

  • Developing a Performance Management system
  • Performance Management Policies
  • Managing Performance
  • Regulatory Framework
  • Roles and Responsibility for Performance Management

OBJECTIVES AND BENEFITS

  • Key objectives

Key benefits

THE PERFORMANCE MANAGEMENT MODEL
STAGE 1:         CLARITY ABOUT THE JOB

  • Job Analysis
  • Job objectives
  • Key result areas
  • Key values.

STAGE 2: SETTING GOALS

  • What is goal setting
  • Who does it
  • Qualities of goals
  • Skill of goal setting
  • Structuring of goals.
  • Performance Agreements

STAGE 3: PERFORMANCE MEASUREMENT AND REVIEW

  • Continuous process
  • Motivation
  • Regular review,
  • Sample form
  • Review against goals
  • Self-assessment
  • Give feedback.

STAGE 4: PERFORMANCE ASSESSMENT

  • Checklist
  • Assessing individual performance
  • Discussion structure
  • Reviewer preparation,
  • Planning
  • Focus

STAGE 5: CONDUCTING THE PERFORMANCE DISCUSSION.

  • Attitude
  • Preparation
  • Arrangements
  • Ways to involve reviewee
  • Individual development
  • Honor commitments
  • Agree future goals
  • Do’s and don’ts
  • Record and follow-up.

ESSENTIAL FEATURES

  • Links with other HR systems
  • Top management commitment,
  • Commitment behaviour
  • High participation
  • Training for managers and reviewees
  • Be consistent
  • Recognise good performance
  • Reward systems
  • Conclusions

PERFORMANCE MANAGEMENT SKILLS

  • Interview Skills
  • Feedback skills
  • Coaching and Mentoring Skills

APPROACH

We propose a participative and experiential course with case studies, group discussion, role-plays, as well as analysis of relevant videos, mock presentations and interactive learning experiences. 

Action research will be encouraged in completing each participant’s Portfolio of Evidence.

 
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