Mediation and Arbitration

LEARNING OUTCOMES

After completing this module you should be able to:
Define labour relations legislation in the public service.
Describe the scope and purpose of the labour relations legislation in the public service.
Describe the scope of application of legislation governing labour relations, in the public service.
Describe and explain definitions and matters that are subject to Arbitration in terms of the Act.
Explain the compelling nature of agreements in terms of the Act

COURSE OUTLINE:

Conflict Management

  • Signs and stages of conflict
  • Build team co-operation to minimise conflict
  • Manage and resolve conflict situations

Negotiation, Mediation and Arbitration

  • Types of Negotiations
  • Principled negotiation
  • Mediation
    • Effective mediator
    • Mediation Process
    • Outline of a mediation session
  • Arbitration
    • Advantages and disadvantages
    • Arbitration agreement
    • Case studies
    • Dismissals: Misconduct
    • Unfair labour practices

DURATION
Workshop: 3 Days
Portfolio Building: 6 weeks
Portfolio assessed for competence

 
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