Lead People

THE PRINCIPLES OF KNOWLEDGE MANAGEMENT TO PUBLIC SECTOR ADMINISTRATION

Unit Standard

Credits

Unit Standard ID no.

Build teams to meet set goals and objectives
3
15237
Interpret and manage conflicts within the workplace
8
114226
Analyse leadership and related theories in a work context
8
120300
Manage diversity in the workplace
14
116928
Analyse the role that emotional intelligence plays in leadership
8
120305
Manage the development and performance of human capital in the public sector

12

119336

Each Learning Unit can be presented as a separate short course if required

Total Credits: 53

Course Duration: 20 days

Course Outline:

LEARNING UNIT 1: BUILD TEAMS TO MEET SET GOALS AND OBJECTIVES
DEMONSTRATE KNOWLEDGE OF THE PRINCIPLES AND PROCESSES OF TEAM BUILDING IN WORKPLACE ACTIVITIES. 

  • Setting team objectives
  • Team leadership styles
  • Team dynamics

OBTAIN AGREEMENT FROM TEAM MEMBERS ON OBJECTIVES TIMEFRAMES, RULES AND GUIDELINES FOR PARTICIPATION.

  • Different Decision making styles
  • How to encourage team participation
  • Managing Consensus Decision making

LEAD TEAM TO COMPLETE WORKPLACE ACTIVITIES. 

  • Management vs Leadership
  • Leadership qualities

LEARNING UNIT 2: INTERPRET AND MANAGE CONFLICTS WITHIN THE WORKPLACE
CONTEXTUALISING CONFLICT

  • Problems, disputes and Conflict
  • Sources of Conflict
  • Functions of Conflict
  • Causes of Disputes and Conflict

APPROPRIATE TECHNIQUES IN CONFLICT MANAGEMENT

  • Conflict Management and Resolution
  • How do we prevent Conflict?
  • Conflict Analysis
  • Different levels of Conflict Intervention
  • Methods of Conflict Resolution
  • Roles Played in Conflict situations
  • Cultural Aspects Influencing Conflict Resolution
  • Five Habits of Highly Effective Conflict Resolvers

LEARNING UNIT 3: ANALYSE LEADERSHIP AND RELATED THEORIES IN A WORK CONTEXT
CONCEPT OF LEADERSHIP

  • Definitions of leadership
  • Leadership and management
  • Concepts of accountability and responsibility
  • Different roles and qualities of leadership in a work context.
  • Leadership theories
  • Compile a self-development plan to improve your leadership ability

LEARNING UNIT 4: MANAGE DIVERSITY IN THE WORKPLACE
DEFINING DIVERSITY

  • Race, gender, disability and other examples of diversity
  • Benefits to organisations of dealing effectively with diversity
  • Understand racism, sexism and other “isms”
  • Prejudices, Stereotyping and Generalisations

 

DEALING WITH DISCRIMINATION AND DIVERISTY IN THE WORKPLACE

  • Development process of Discrimination
  • Discrimination policies and practices in the workplace
  • Promoting a culture of Equality
  • Key elements of Equality
  • Dealing with Discrimination effectively in the workplace
  • Diversity Management in the workplace

LEARNING UNIT 5: ANALYSE THE ROLE THAT EMOTIONAL INTELLIGENCE PLAYS IN LEADERSHIP
ROLE OF EMOTIONAL INTELLIGENCE AND HOW IT IMPACTS ON LEADERSHIP.

  • Concept of emotional intelligence
  • Self-esteem and Self-Confidence
  • Locus of Control
  • Attitudes
  • Self-awareness and analysis
  • self-management
  • The impact of stress

FEEDBACK

  • Giving constructive feedback
  • Be open for feedback from others
  • Develop the ability to deal constructively with the reality
  • Techniques for managing feedback to others.
  • Identify non-verbal signals that can reveal the presence of emotions

RELATIONSHIP MANAGEMENT

  • Social awareness
  • Assertiveness
  • Dealing with social-issues and problems
  • Emotional skills for coping with varying situations
  • Behavioural skills for coping with different situations

LEARNING UNIT 6: MANAGE THE DEVELOPMENT AND PERFORMANCE OF HUMAN CAPITAL IN THE PUBLIC SECTOR

INTEGRATED HUMAN RESOURCE FRAMEWORK

  • The importance of the human resources function is explained
  • All legislation relating to human resources management is reviewed and explained in relation to public sector human resources requirement.
  • The link between human resource management and integrated development plans are explained.

HUMAN RESOURCE PLAN

  • Strategic goals and Objectives
  • Integrated Human Resource Strategy
  • Employment Equity plan

RECRUIT AND SELECT STAFF.

  • Recruitment plan
  • Recruitment policies
  • Job descriptions
  • assessment tools
  • Selection process is implemented according to public sector policies.

MANAGE PERFORMANCE OF INDIVIDUALS WITHIN A TEAM.

  • Performance management system
  • Performance reviews
  • Performance management monitoring and review tools are integrated into overall management function.
  • Improving Performance
  • Dealing with non-performance
 
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